Lessons FAQ

Frequently Asked Questions

Are Masks Required

  • Masks are  required  inside the Ski and Snowboard School Room, in lessons and in all Ski and Snowboard School gathering areas

Multi-Week Lesson Programs

  • Registration deadline Is Dec 15 for all multi-week programs starting in January. Any changes to scheduling, rental information, or other modifications to existing registration must be completed by Dec 26. Attempts to change any registration data after this time will likely result in significant wait or may not be possible.

How early should I arrive?

  • Allow ample time to get dressed and with all equipment and ready for lesson at its scheduled time
    • If renting equipment we recommend arriving 30 minutes before scheduled lesson time.
  • Lessons start promptly at scheduled lesson time. If you arrive after scheduled lesson time and your group has headed on to the hill it may be difficult to catch up to them and you will run the risk of missing your lesson.

What level is my skier & snowboarder?

->Check out our skier & snowboarder ability sheet to determine your level of ability <-

Where do the classes meet?

  • If renting please proceed to the rental shop to retrieve your pre set up reserved equipment at least 30 minutes before scheduled lesson time.
  • Classes meet in our Ski and Snowboard School Learning Area.
    • Multi Week Lesson Programs

      • Snowboard classes meet at Orange Cones with numbers that correspond to their assigned group number.
      • Group numbers are based on the ability level  that each group is being taught to.
      •  Ski classes meet at Yellow Cones with numbers that correspond to thier assigned group number.
      • Group numbers are based on the ability level  that each group is being taught to
      • Tickets For Group Programs

        • Junior Program participants

          • distributed to multi week program students by their instructors for Junior Program participants. One ticket will be issued and will be dated for all sessions. Please retain the same ticket for each visit. If you wish to have the ability to switch the ticket to another jacket we suggest using a clip or small carabiner so that you can re attach it to the clothing of your choice during subsequent visits.
          • School , Rec Department , or Clubs

            • Tickets will not be distributed by Lost Valley Staff to individual participants
            • Tickets must be distributed by designated group leader of School , Rec Department , or Club organizer  outside  of lodge or inside at a location of their choosing.  That designated person will be responsible to pick up all of the tickets for the group in advance in the ski and snowboard school room. One ticket will be issued and will be dated for all sessions. Participants must retain the same ticket for each visit. If you wish to have the ability to switch the ticket to another jacket we suggest using a clip or small carabiner so that you can re-attach it to the clothing of your choice during subsequent visits.
            • Rec Group leaders should communicate to their participants as to how to find and identify them. We suggest a sign or banner of some sort sign. Pop-ups are welcome. Group leaders may call to arrange advance ticket pickup.
    • Daily Private, Semi Private And Single day group lessons

      • Meet instructors outdoors in ski school learning area
        • Signage identifying Private 1 hr Ski/Snowboard and  2hr Learn To Ski/Snowboard will be there to help find your instructor. Your instructor will check you in and provide your lift ticket

What kind of clothing should I wear?

  • Layers. Layers of appropriate winter outerwear, waterproof gloves, no loose articles of clothing, and goggles are recommended.

Should my child ski or snowboard?

  • This depends on your child’s interest. It doesn’t matter which sport your child learns first.
  • If you child expresses an interest in one over the other, go with that.

Can I switch to skiing from snowboarding and vice versa?

    • Please be sure that you are selecting the correct lesson type and ability level as this is the group that your student will be with for the duration of our lesson program.

How are children placed in classes?

May I place friends together in the same lessons?

  • you are welcome to make requests for this and we will do our best but can not guarantee. Lessons are grouped by ability level and in the order in which they are received. If a group of a particular ability level is full before a registration comes in, that registered student will be placed in the next available group of the same ability level

Where do I meet my child at the end of class?

  • Students are released at the bottom of the trail that class ended on. Please arrange a meeting place with your child before the lesson begins. Lessons may begin and end on different slopes. Stress to your children where you will be when their lesson is completed.

Can Parents or others watch the lesson?

  • Yes, but you must stand at the bottom of hill and out of the way of skiers / snowboarders on the hill.

How early should I arrive?

  • At least a half hour early.

When should I have my rental equipment fitted?

  • Rental sizing information will be taken with online registration to increase efficiency and reduce contact. Once this information has been collected there will be no need to be pre-fit.
    • You may opt to try on equipment in advance of your lesson you are welcome to do so in our rental shop any time during our regular season hours of operation if you wish. We suggest that this be at least one day before scheduled lesson, so that we can have it ready for you when you arrive for your scheduled lesson.
  • Equipment will  be set up in advance for guests to pick up. See rental procedures
  • ( please note that all rentals are for day of visit only and must be returned after each session. Rentals may not be taken home)

Do I need to wear a helmet?

  • This decision is at the parents’ discretion. Lost Valley does not require that a helmet is worn, however helmets are available as part of our standard rental package

Will classes be held in the snow, rain, or cold weather?

  • Lessons are often held in inclement weather conditions.
    • **IN THE EVENT OF A CANCELLATION, PARTICIPANTS WILL NOT BE CALLED INDIVIDUALLY.
    • If the weather is questionable, do not call or email, but rather refer to  lostvalleyski.com/cancellations.html  to check the status of your lesson. This page will be updated in the event of any cancellations.

Check Lessons Cancellations Page->

  • What if a class is postponed by Lost Valley?
    • Classes, if postponed by Lost Valley, will be made up at the end of the program.
  • If you or your group elects not to come on a day when Lost Valley is open and lessons are running, there will be no make up day.

What if my child is sick and can’t attend class?

  • Classes cannot be made up due to illness or schedule conflicts.
  • Our lessons follow a progression and it will be important to attend all session possible. If classes are missed it may be necessary to schedule a make up private lesson before the next session in order to keep up with the group. You may do so CLICK HERE
  • What if my child gets hurt or doesn’t want to attend class anymore? Can I get a refund?
  • We will issue refunds in the case of an injury or illness with a doctors note only.  If your child does not want to attend classes, we may offer partial credit for the unattended portion of the lesson program. This credit may be used for any other purchases at Lost Valley

Ski Well Be Well Covid-19 Ski School Precautions:

The following precautions have been put in place to help us reduce contact, and safely distance inside the lodge and outdoors while in lessons
    • All lessons must be pre-registered online in advance . no walk-ins.
      • Multi Week Lesson Programs
        • Please register online by posted registration deadline on registration site for the desired lesson. Some lessons may fill before posted registration deadline
      • Single Day Lessons
        • To allow us to appropriately manage lesson capacity within COVID-19 safety guidelines,  please reserve lessons online by 12am the evening before desired lesson time
    • Please arrive dressed for skiing or snowboarding and allow at least ONE HOUR before scheduled lesson time for check in and/or rental pickup. Access to lodge is limited and not guaranteed. Also, due to limits on numbers of people in the rental shop, the retrieving  of your equipment may take considerably longer. If you arrive later than ONE HOUR  prior to lesson, you may not have time to prepare before lesson start. Late arrivals will risk missing their lesson and may require rescheduling for another time

    • If a student or any member of a student’s household has had a fever, experienced any of the signs of Covid 19 infection or has been in contact with anyone who has tested positive for Covid 19 please stay home for 14 days or until
      Please arrive dressed for skiing or snowboarding and allow at least 60 minutes before scheduled lesson time for check in and/or rental pickup. Access to lodge is limited and not guaranteed. If you arrive later than 60 minutes prior to lesson, you may not have time to prepare before lesson start. Late arrivals will risk missing their lesson and may require rescheduling for another time
    •  Limited number of guests in the ski school room
    • Rental sizing information will be taken with online registration to help us reduce contact and increase efficiency.
    • Equipment will  be set up in advance for guests to pick up. See rental procedures
    • Lessons will meet outdoors. Staff will be on hand to help guests find their groups and instructors.
    • Parents and spectators must socially distance at a minimum of 6′ of space and wear masks or face coverings at all times while in the Learning Area.
    • Children under age 7

      Because Children of this age may require a great deal of physical contact parental ( or approved guardian) assistance for kids under 7 is required in an effort to reduce contact between instructor and children as a COVID-19 precaution.

        • Because of this we can only place children under age seven in lessons specifically designed to handle these needs, and can not place them in lessons designed for children over age 7
        • Parent must already know how to ski, or snowboard and be able to comfortably load, ride and exit the chairlift.
        • Two lesson offerings are available to meet these specific needs
    • Please visit the National Ski Areas Association’s Ski Well Be Well Page

What is your policy if CDC COVID guidelines call for cancelling or postponing the program?

  • If CDC guidelines require cancelling a program the plan is to extend the program into a potential reopen if possible this season, or extend credit of unused portion towards use next season.
Still have questions? Fill out the form below to submit a question to our ski school